Customer+Service+Team+A

Here is where your team posts the work as instructed by the 'Boss' from the Customer Service Central blog. Click edit and add your work under each task. Continue on until all tasks are complete. Use Task headings to clearly set out your work.  ** What do you already know about quality customer service? **

Task 4:

Write you own recount of a shopping experience where you received **//poor quality customer service o //**n this page. (Make sure you are on //your// Teams' page.)

Put your name on the first line of your recount. (Please __**do not**__ say the name of the company.) eg...  //Tom Jones://  //I// //was shopping at the local food deli//..

Task 5:  Write a recount of a shopping experience where you received //**good quality customer service**//. (Put your name on the first line of your recount. Please __**do not**__ say the name of the company.)

 Task 6:

Working with the members of your Customer Service Team, create a an e-award with [|glogster] that you would give as a Customer Service Manager to one of your sales agents who has excelled in quality customer service. Use your team's combined posted experiences from Task 2 (above) for ideas to make your award **//meaningful.//**


 * // Post the link to your Glogster e-award onto your Customer Service Team's page. //**

Task 6: Individual work

Peer Evaluation.

**// Click on the glogster link posted by each of the other 3 competing Customer Service Teams on the //** Customer Service Central wiki //**. Post your own evaluation for each team's e-award by extending the following statements. (Remember to start with your name.)**//

**// Your name: //** **// a) I like... //** **// b) I wonder... //** **// c) May I suggest.. //**

Task 9:

Work collectively to construct a list of poor quality and good quality service techniques.